Refund policy

Last updated: 2026-10-11 — draft v1. The final policy is set at the payment phase (statutory windows will then apply and be honored by the payment provider).

Test period

During the current test period, no payments are collected; there is nothing to refund.

When payments are live (summary of the policy that will apply)

• Digital products (downloads): due to their immediate-delivery nature, purchases are final once the download is accessed, except where statutory withdrawal rights apply (e.g., 14 days in the EU/UK when no consent to immediate delivery was given) or the product is materially defective.
• Subscriptions: you may cancel at any time; cancellation stops future renewals. Where statutory cooling-off applies, you may receive a pro-rata refund.
• Defective service: if a service does not perform as described and we cannot fix it, you receive a refund for the affected period.

How to request

Email support@smart-hotline.com from your account address, stating the purchase and the issue. We respond within 5 business days.