Refund policy

Refund Policy — Smart Hotline AI

_Draft v1 — Phase 0. Final policy is set at the payment phase (statutory windows will then apply and be honored by the payment provider)._

Last updated: 2026-10-10

Test period

During the current test period, no payments are collected; there is nothing to refund.

When payments are live (summary of the policy that will apply)

• Digital products (downloads): due to their immediate-delivery nature, purchases are final once the download is accessed, except where statutory withdrawal rights apply (e.g., 14 days in the EU/UK when no consent to immediate delivery was given) or the product is materially defective.
• Subscriptions: you may cancel at any time; cancellation stops future renewals. Where statutory cooling-off applies, you may receive a pro-rata refund.
• Defective service: if a service does not perform as described and we cannot fix it, you receive a refund for the affected period.

How to request

Email support@smart-hotline.com from your account address, stating the purchase and the issue. We respond within 5 business days.